This Privacy Policy explains how Double J Labs ("we", "our", or "us") collects, uses, shares, and protects information when you use Broken Soul, our mobile game, websites, and related services (the "Service").
This policy is intended to help explain our data practices, including the data handled by third-party services and SDKs used in the Service. It does not constitute legal advice.
Depending on how you use the Service, we may collect or process the following categories of information:
We use collected information for the following purposes:
We do not sell your personal information. We may share or allow processing of information with service providers and SDKs that help us operate the Service. These providers may collect or process information directly from your device as part of their services.
These services may include:
We may also disclose information if required by law, to protect our rights, to prevent fraud or abuse, or to comply with legal obligations.
The Service uses device or other identifiers, including Android Advertising ID, Firebase identifiers, app instance IDs, FCM push tokens, App Check tokens, and Play Integrity tokens. These identifiers are used for app functionality, analytics, advertising, ad measurement, security, fraud prevention, and compliance.
In the current version of the Service, these device, advertising, and analytics identifiers are collected as required for app operation because the Service does not provide a complete in-app opt-out that stops all related SDK collection. Users can control certain device-level settings provided by Android or Google, such as resetting or limiting advertising identifiers where available.
You may disable push notifications through your device settings or in-app settings where available. Disabling push notifications may prevent you from receiving certain service messages or event notifications.
You may request deletion of your account and associated data through in-game settings where available or by contacting us through the contact menu on https://brokensoul.xyz/. We may need to retain certain information where required by law, for fraud prevention, dispute resolution, security, or legitimate business purposes.
We retain information only for as long as necessary to provide the Service, support user accounts, process purchases, maintain rankings and rewards, comply with legal obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements.
We use reasonable technical and organizational measures to protect information, including encrypted transmission where applicable. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Service relies on third-party services and SDKs to provide authentication, advertising, analytics, billing, backend infrastructure, push notifications, security, and fraud prevention. These third-party services may collect or process information under their own policies and terms.
To the maximum extent permitted by applicable law, we are not responsible for the independent data practices, availability, security, errors, policy changes, or service interruptions of third-party services that we do not control. Our responsibility is limited to the data practices that we directly control and to the extent required by applicable law.
The Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service, third-party services, advertisements, analytics, billing, push notifications, rankings, rewards, or stored game data will always be uninterrupted, error-free, secure, or available.
The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take steps to delete such information where required.
Information may be processed and stored in countries other than your country of residence, including by our service providers. These countries may have data protection laws that differ from those in your jurisdiction.
We may update this Privacy Policy from time to time. Changes will be posted on this page. Your continued use of the Service after changes are posted means that you acknowledge the revised policy.
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us through the contact menu on https://brokensoul.xyz/.